Terms & Conditions
Please note: It is your responsibility to read all data sheets (available upon request) prior to application. Any specification given is our best recommendation from the information supplied and is given in good faith but without warranty. Coverage rates quoted are approximate, coverage will depend on the condition of the substrate, surface absorption, texture and application method. We ALWAYS recommend a trial area is coated to ensure the product meets your requirements before use.
The term Rawlins Paints Limited or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Northspeed House, Moorview, Holbeck, Leeds, LS11 9NF. Our company registration number is 197035 registered in England. The term ‘you’ refers to the user or viewer of our website.
• The content of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Prices quoted are subject to VAT, unless otherwise stated. They are subject to alteration without notice.
Please note colour reproduction is limited by the technology used to deliver web pages and by the colour representation of your own monitor and computer set-up. We have made every effort to display as accurately as possible the colours of our products but we cannot guarantee that the colour you see on your monitor’s display will accurately reflect the colour of the product on delivery.
PROPER USE OF PRODUCTS
Product data sheets are available for most products supplied by Rawlins Paints Limited and can normally be downloaded directly from the relevant product page. Please ensure that you refer to the relevant data sheets for products purchased for the correct application methods and coverage rates. In the event of a data sheet not being available please contact us for further information before use.
All products are supplied and provided on the condition that we cannot be held responsible in the event they are used for any other purpose than that specified by the manufacturer.
Any recommendations and advice offered are given without legal responsibility. Rawlins Paints Limited shall not be liable to the customer in the event of damage to goods or injury to persons resulting from negligent or improper use or handling of goods by the customer, their employees or their agents or members of the general public, or any loss of profit or contracts or other consequential losses of any kind however caused.
To the extent permitted by applicable law, Rawlins Paints Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Rawlins Paints Limited shall not be liable to any person for any loss or damage which may arise from advice given or from the use of any of the information contained in any of the materials offered on this website.
All items are subject to availability.
Any date or period for delivery stated is given as an estimate only and is not binding on Rawlins Paints Limited.
Any complaints by the consumer will be dealt with in a fair, effective and confidential manner. Complaints must be submitted in writing to our offices and will be acknowledged within 7 working days. Rawlins Paints Limited agrees to provide a likely timescale to resolve the dispute and keep the consumer informed about progress.
(a) Any time or date named by Rawlins Paints Limited for delivery is given and intended as an estimate only and Rawlins Paints Limited shall not be liable to make good any damage or loss whether arising directly or indirectly out of the delay in delivery.
(b) Where a period is named for delivery and such period is not extended by mutual consent in writing or under the provisions of clause (c) hereof, the customer shall take delivery within that period.
(c) Deliveries may be wholly or partially suspended and the time of such suspension added to the original contract in the event of a stoppage, delay or interruption of work in the establishment of either Rawlins Paints Limited or the customer during the delivery period as a result of strikes, lock-outs, trade disputes, breakdown, accident or any cause whatsoever beyond the control of Rawlins Paints Limited or the customer respectively.
(d) In the event of an outbreak of hostilities (whether war is declared or not) in which the United Kingdom is involved, or in the event of National Emergency, or if Rawlins Paints Limited works should become either directly or indirectly so engaged on Government orders or orders under priority directions as to prevent or delay work on other orders, Rawlins Paints Limited shall be entitled at any time, on notice to the customer, to make partial deliveries only or to determine the contract, without prejudice in any case to rights accrued in respect of deliveries already made.
(e) Unless otherwise agreed in writing between Rawlins Paints Limited and the customer all goods supplied by Rawlins Paints Limited are on an ex-works basis.
(f) No claim for damage in transit, shortage of delivery, or loss of goods will be entertained by Rawlins Paints Limited, unless in the case of damage in transit or shortage of delivery, a separate notice in writing is given to the carrier concerned and to Rawlins Paints Limited at the time of delivery and Rawlins Paints Limited receives a complete claim in writing at its head office within three days of delivery, and in the case of loss of goods, Rawlins Paints Limited and the carrier concerned receive, in the case of Rawlins Paints Limited at its head office, a complete claim in writing made within fifteen days from date of despatch.
CANCELLATION OF ORDER
Once an official order has been received either verbally or in writing, a contract is deemed to have been entered into between Rawlins Paints Limited and the customer. Cancellation of the contract will be at the discretion of Rawlins Paints Limited. A cancellation will not be accepted in any circumstances where a product has been specially made to fill the order.
RETURN OF GOODS
It is our general policy not to accept return of goods. In exceptional circumstances standard products may be returned to us within 14 days of date of delivery provided that the customer has written agreement from Rawlins Paints Limited to such a return. No claims will be entertained for returns outside this period. Goods are to be returned at the customer’s expense to the original source of supply as specified by Rawlins Paints Limited and a re-stocking charge of 20% will be made for goods that are of merchantable quality as determined by Rawlins Paints Limited. Not all goods may be accepted back into stock for credit. Any refund will less the original carriage cost.
• If you open tins and original packaging then we will not be able to offer the goods for resale as new so we will not be able to offer you a refund.
• We are unable to offer refunds on items that have been especially made to a specific colour for you.
• We are unable to offer refunds on Fire Resistant/Intumescent coatings.
Return shipment will be at your own cost. We can not arrange a third party collection on your behalf.
When returning goods we recommend that you use a carrier who offers shipment tracking and that you insure the package for its full value. You will be responsible for any loss or damage to the goods during transit.
Please inspect and advise us within 24 hours of receipt if goods are damaged. Our carriers do not accept responsibility for damaged goods beyond this period of time.
Goods represented by the customer to be defective shall not form the subject of any claim for work done by the customer or for any loss, damage or expense whatsoever arising directly or indirectly from such defects, but such goods, if returned to Rawlins Paints Limited and accepted by them as defective, will at the request of the customer and if practicable be replaced as originally ordered. Defects in quality or dimensions in any delivery shall not be a ground for cancellation of the remainder of the order or contract.
RISK AND TITLE
(a) Risk in the products supplied shall pass to the customer when Rawlins Paints Limited provides the products to the Rawlins Paints Limited carrier for delivery to the customer, or where applicable when the customer or its nominated carrier collect the products from Rawlins Paints Limited premises.
(b) Save where the products are collected by the customer or its nominated carrier, Rawlins Paints Limited will ensure that the products are insured to their replacement value against loss or damage while in transit with the Rawlins Paints Limited carrier.
(c) The customer's right to possession of the products shall end immediately if it: (a) makes any arrangement with its creditors or otherwise takes the benefit of any statutory provision for the relief of insolvent debtors, or convenes a meeting of creditors, or enters into liquidation, or has a receiver and/or manager, administrator or administrative receiver appointed, or documents are filed for the appointment of an administrator of the customer or notice of intention to appoint an administrator is given by any entitled person or a resolution is passed or a petition presented to a court to wind-up the customer or for the grant of an administration order or any insolvency proceedings are commenced relating to the customer; (b) suffers or allows any execution to be levied on its property or obtained against it or breaches any of its obligations under any contract or any other contract with Rawlins Paints Limited or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or ceases to trade; or (c) encumbers or in any way changes any of the products.
If the customer shall make any default in or commit any breach of his obligations to Rawlins Paints Limited or if any distress or execution shall be levied upon the customer his property or assets or if he (the customer) shall make, or offer to make, any arrangements or composition with creditors or commit any Act of Bankruptcy, or if any Petition or Receiving Order in Bankruptcy shall be presented or made against him, or if the customer shall be a limited company and any Resolution to wind up such company's business shall be passed or presented otherwise than for reconstruction or amalgamation or if a Receiver of such company's undertaking property or assets or any part thereof shall be appointed Rawlins Paints Limited shall have the right forthwith to determine any order then subsisting and upon written notice of such determination being posted by it to the customer's address for service specified herein any subsisting order shall have been deemed to have been determined without prejudice to any claim or right Rawlins Paints Limited might otherwise make or exercise.
This website and its content is copyright of Rawlins Paints Limited - © Rawlins Paints Limited 2010. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• You may print or download to a local hard disk extracts for your personal and non-commercial use only.
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The information contained in this website is for general information purposes only. The information is provided by Rawlins Paints Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Rawlins Paints Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Rawlins Paints Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Rawlins Paints Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Rawlins Paints Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/11/2010.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Rawlins Paints Limited, Northspeed House, Moorview, Holbeck, Leeds, LS11 9NF or email [email protected].
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.