Delivery Terms & Pricing

Delivery

Because of the nature of our products we use FedEx UK for all our deliveries despatched from our warehouse here in Leeds. Not all of our products and services live under the same roof, so there may be some slight differences in the way we can safely deliver your order to you.

Paints cannot be delivered by Royal Mail as the transportation of any dangerous goods including without limitation any dangerous good as listed in the European Agreement Concerning the International Carriage of Goods (ADR) 2009 (‘Dangerous Goods’) requires specialist handling as the incorrect handling of Dangerous Goods may cause harm.

FedEx UK recognises the importance of ensuring that appropriate Health and Safety measures are put in place to regularly assess and monitor potential risks for the benefit of amongst others their employees, customers and the general public.

See our full Terms & Conditions of Sale here: 

Free Delivery

Free delivery is available for orders of £75.00 and over exclusive of the standard UK rate of VAT. Orders qualifying for free delivery will be despatched on a 3-5 day service. We will send you an email when your goods have been dispatched, along with any applicable tracking details. Delivery exclude weekends, public holidays and out of zone areas such as Scottish Highlands, Offshore Islands, etc. (see full list of exclusions below).

Only orders of £75.00 + VAT or over that are dispatched in their entirety will be eligible for free delivery, partial order dispatch on request of the customer will incur a delivery charge if the cost of the items to be dispatched are under £75.00 + VAT in value.

Cancelling items, combining orders, or changing your delivery address, speed, or preference might affect your order's eligibility for Free Delivery. We reserve the right to change or discontinue our free delivery policy at any time although this will not affect existing orders.

Orders Under £75.00 + VAT (ZONE DA)

Orders Over £75.00 + VAT (ZONE DA)

Any Order Value (ZONE DA - Isle of Wight)

Any Order Value (ZONE DB - Mainland Scottish Highlands)

Any Order Value (ZONE DB - Offshore Scottish Islands)

Any Order Value (ZONE DC - Northern Ireland, Isle of Man and Scilly Isles)

Any Order Value (ZONE DD - Channel Islands - Guernsey, Jersey, Alderney, Sark and Herm)

Delivered Direct From Our Supplier

Items which are delivered direct from our supplier use specially selected carriers to ensure safe and prompt delivery to you but are currently not able to be tracked. Where possible all products sent direct from suppliers will be delivered within the number of working days chosen in your delivery selection when purchased. However there may be occasions where this is not possible and you will be informed by phone or email. Our direct products are delivered within the costs of our delivery terms above except where stated differently on the product.

Sika Delivery Notes

• Delivery addresses should always include a post code and details of the main contractor, site agent or a contact within your own company who is responsible for accepting deliveries at the said address.
• If none of these contacts are on site on the agreed date for delivery the haulier is obliged to return the goods to our UK warehouse, and a second delivery will be arranged as soon as possible, the cost of which will be passed on to yourselves.
• It is the responsibility of the recipient to arrange adequate and appropriate equipment and manual labour for off-loading the goods.
• Any site specific delivery requirements must be made known in writing when ordering.

Remmers Delivery Notes

• For orders which contain both a Remmers product with standard 2-3 working days delivery and a Remmers product with a 7-10 day lead time on delivery, the only shipping option available will be for 7-10 days delivery. 
• This means all Remmers products will be delivered together within 7-10 working days, and the order will not be split into 2 orders of a 2-3 working day delivery and a 7-10 working day delivery.
• Please contact our Sales and Technical Support Team for more information on this if you require the Remmers 2-3 working day delivery product urgently, before delivery of the 7-10 working day delivery product.

RSL - Resin Surfaces Limited Delivery Notes

• Timed deliveries cannot be organised for the London area and a congestion charge may apply.
• Deliveries to Cornwall, Devon, Scotland and certain areas of Wales subject to quotation only.
• Saturday deliveries subject to quotation only.

Notes

Deliveries will need to be signed for at the point of delivery unless you have left delivery instructions on your order to leave in a safe place.

For delivery enquiries to the Republic of Ireland (not Northern Ireland) please contact us on 0113 2455450 or [email protected]

Fedex deliver Monday-Friday between 8am – 5.30pm unless a Saturday delivery or timed delivery is explicitly requested. There are no deliveries on Sunday or Bank/Public holidays and orders received after cut off will be despatched for delivery the following working day.

On occasions where delivery cannot be made, (i.e. you are not present at point of delivery), a card will be left detailing how you can make alternative arrangements for delivery with the courier. FedEx will attempt to deliver your order a maximum of 3 times without any extra costs being incurred. You will also receive updates by text which can be used to re-arrange delivery if required.

All carriage prices are quoted without V.A.T. at the current rate.

We currently DO NOT export. This includes customers wanting to arrange collection of goods to be exported by their own transport.

There may be an exception for heavy goods when purchased in quantity where we will contact you to advise any additional charges.

Next Day delivery and Saturday Service is available on stocked items for orders received before 11:00am only (unless stated otherwise – product specific).

When will I receive confirmation of my order?

You will receive email confirmation of your order once it has been placed. Once a consignment number has been allocated you will receive despatch confirmation with your invoice attached.

Can I order my delivery to go to site or another address?

Yes, there is an opportunity for you to enter the delivery address details on the address page of the Checkout. Or, if you are registered with us, you can add in additional addresses in 'My Account'.

Any time or date named by Rawlins Paints for delivery is given and intended as an estimate only and Rawlins Paints shall not be liable to make good any damage or loss whether arising directly or indirectly out of a delay in delivery. Deliveries are made using a reliable nationwide carrier. Although the majority of consignments arrive on time, we recommend that no labour, access equipment, hired tools, etc. is employed/purchased to undertake work until the correct materials have arrived on site in useable condition.